ALPEN MARKET LEAD DESCRIPTION

Reports to: Resort Operations Manager | FLSA Status: Non-Exempt, Full-Time, Part-Time

POSITION OVERVIEW

The Alpen Market Lead will utilize their skills for displaying and promoting the latest and most popular items for resort guests. Organizational skills will aid in inventory and special-order management, and tracking. A service heart and engaging personality will make the Alpen Market Lead exceptional at anticipating guest preferences, delivering the individualized service so important for guest satisfaction.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Consistently provide individualized service to guests
• Work with the supervisor to follow through on the retail & open to buy plan for each season
• Prepare incoming inventory for sale (pricing, tagging, display)
• Work with accounting to be sure invoices are submitted on time, discounts utilized
• Coordinate and conduct monthly inventories
• Educate and assist staff to enhance service, product knowledge and sales skills
• Build relationships amongst team members and other departments
• Create and utilize an exceptionally welcoming and timely special-order system
• Create and conduct sales promotions and special events (trunk shows, holidays, etc.)
• Create internal sales competitions
• Stocking and marketing product
• Assists with training teammates on company procedures and programs; this includes onboarding new teammates and cross-training current teammates
• Establishes and maintains effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensures that customers are greeted and acknowledged; offers customers assistance as needed or requested
• Assist in achieving the store shrinkage goal by ensuring that all merchandise used for display is properly always handled and accounted for
• Participate in merchandise sets, replenishment and recovery processes, pricing and signing execution, etc., to ensure that established presentation standards are met and maintained.
• Generates Sales Report
• Balance cash drawer, develop procedures for teammates with accountability
• Enter new product and updated pricing into POS accurately
• Price audit to ensure mark ups are accurate and appropriate
• Maintain clean and orderly storefront
• Ensure taxes and fees are charged appropriately, all alcohol sales are properly ID’d
• Store is staff monitored or lock and secured at all times
• Other duties as assigned

REQUIREMENTS

• High school diploma or GED
• Demonstrated previous Customer Service experience
• Previous hospitality experience would be preferred
• Strong written and verbal communication skills
• Well-presented and professional appearance
• Competency with Microsoft Office
• Ability to learn on the job
• Excellent customer service skills
• Must have flexible hours
• Available to work on weekends and holidays
• Genuine service heart
• Working knowledge of POS and Inventory software
• Creativity for display, communications, and promotions
• Plays an effective role in a team environment
• Conducts all business in an ethical manner

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is continually required to: 

• Stand for long periods of time
• Walk; sit; use hands to finger, handle or feel; reach with hands and armd
• Frequently required to balance; stoop, kneel or crouch
• Occasionally lift and/or move up to 50 pounds

Alpen Bluffs Outdoor Resort is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Alpen Bluffs Outdoor Resort will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. 

The above information on this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to add to or modify the duties and/or responsibilities at any time.